Answers about XESO
14 short, factual answers covering setup, privacy, billing, and troubleshooting. Can’t find it? Email support@xeso.ai. A human replies within one business day.
Getting started
How do I create my first notes?
Use Add source or Add note for a supported link, file, pasted text, or blank note. Choose the destination and audience before you save. Imported sources can take time to process; wait for the Ready state before asking questions about them. Settings → Import handles larger supported imports, and Settings → Keyboard lists the shortcuts available in your app.
What can I chat with XESO about?
Chat can use the notes and indexed sources in your authorized scope, a single note, or selected text. XESO shows citations for supported claims; open the cited passage before relying on an answer. Missing, restricted, or conflicting evidence should be stated instead of being presented as support.
What file types can I ingest?
URLs (including YouTube), PDFs, plain text, Markdown, Word and HTML, audio, CSV/spreadsheets, and more — depending on plan. Use Capture → Upload, drag files into the app, or Settings → Import for bulk jobs. Pro adds bulk and universal import formats. Duplicate detection helps you avoid re-importing the same source twice.
Where do imports and capture live in the app?
Use Add source or Add note for one-off saves. Choose a supported link, file, pasted text, or blank note, review the destination, then save. Settings → Import and Library actions handle larger imports. Voice and universal operating-system capture are not part of the current release.
Privacy & security
Is my data used to train AI?
XESO does not use your notes, prompts, chat history, or retrieved content to train or evaluate AI models. AI providers still process the context needed for a request under the terms attached to the active service tier or your own provider account; XESO does not claim zero provider processing or retention.
What's the Vault?
New sensitive-folder setup is temporarily unavailable while XESO rebuilds and verifies ciphertext-only storage. Existing protected folders stay excluded from AI, sharing, and other derived surfaces during remediation.
How do I export or delete my data?
Open Settings → Data export for the available export controls. Open Settings → Privacy for account deletion and recovery information. Each surface shows the current scope, progress, and limits before a request is submitted.
Where is my data stored?
Production runs in US Google Cloud regions today. EU data residency is on the roadmap — it is not offered yet.
Billing
How do I start a trial?
Every account includes 14 days of Pro at signup with no card. When you are ready to keep Pro, open Settings → Billing or the in-app upgrade flow and subscribe.
Can I switch plans or seats?
Settings → Billing lets you manage an eligible self-serve subscription and payment method. Team is currently an application-only design-partner pilot, so Team plans and seats are not available for self-serve purchase or changes.
Where can I get an invoice?
Settings → Billing → Invoices lists available invoices after your first charge. A hosted receipt or PDF appears when Stripe provides one, and Billing also links to the secure Stripe portal for full invoice history.
Troubleshooting
A note imported empty or with wrong content.
Some sites block automated fetches. Try re-importing, or paste the content directly. If it still fails, email support@xeso.ai with the source URL.
Chat says it can't find an answer in my library.
XESO is strict about grounding — if your notes don't contain the answer it won't make one up. Try narrowing the scope (single note, selection, or folder), or add a source that contains the answer.
The app feels slow on a specific page.
Check /status for a live subsystem health view. If everything there is green, email support@xeso.ai with the URL and a rough time — we have RUM instrumentation and can find the exact regression.